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Responsible for
Content & Design

Mentop Hair GmbH
Rößeweg 1
71154 Nufringen

Phone: +49 (0) 7032 9506948

Email: info@mentop-hair.com

Managing Director: Sascha Rösner
Commercial Register No.: 777252
VAT ID No.: DE339012703

© mentop hair GmbH 2025
All rights reserved

DATA PROTECTION

Content of the Online Offer

The author assumes no liability for the timeliness, accuracy, completeness, or quality of the information provided. Liability claims against the author relating to material or immaterial damages caused by the use or non-use of the information provided, or by the use of incorrect or incomplete information, are generally excluded, unless the author can be proven to have acted with intent or gross negligence. All offers are subject to change and non-binding. The author expressly reserves the right to change, supplement, or delete parts of the pages or the entire offer without prior notice, or to temporarily or permanently discontinue publication.

References and Links

In the case of direct or indirect references to external websites ("links") that are outside the author's area of ​​responsibility, liability would only apply if the author had knowledge of the content and it was technically possible and reasonable for them to prevent its use in the case of illegal content. The author expressly declares that, at the time the links were created, the linked pages were free of illegal content. The author has no influence whatsoever on the current and future design and content of the linked pages. Therefore, the author expressly disassociates himself from all content of all linked pages that were changed after the links were created. This statement applies to all links and references within the author's own website, as well as to entries made by third parties in guestbooks, discussion forums, and mailing lists set up by the author. The provider of the linked page, not the party merely providing the link, is solely liable for illegal, incorrect, or incomplete content and, in particular, for damages resulting from the use or non-use of such information.

Copyright and Trademark Law

The author strives to respect the copyrights of all graphics, audio recordings, video sequences, and texts used in all publications, to use graphics, audio recordings, video sequences, and texts created by the author, or to utilize royalty-free graphics, audio recordings, video sequences, and texts. All trademarks and brand names mentioned within this website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The mere mention of a trademark does not imply that it is not protected by third-party rights! The copyright for published material created by the author remains solely with the author of the pages. Reproduction or use of such graphics, audio recordings, video sequences, and texts in other electronic or printed publications is not permitted without the express consent of the author.

Legal Validity of this Disclaimer

This disclaimer is to be regarded as part of the website from which you were referred to this page. Should parts or individual clauses of this text not comply, no longer comply, or not fully comply with applicable law, the remaining parts of the document shall remain unaffected in their content and validity.

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you. Detailed information on data protection can be found in our privacy policy, which is listed below this text.

Data Collection on Our Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This could include, for example, data that you enter into a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you access our website.

What do we use your data for?

Some of the data is collected to ensure the website functions correctly. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain information free of charge at any time regarding the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction, blocking, or deletion of this data. For this purpose, as well as for any further questions regarding data protection, you can contact us at any time at the address provided in the legal notice. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

General Information and Mandatory Disclosures

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

Please note that data transmission over the Internet (e.g., when communicating by email) can have security vulnerabilities. Complete protection of data against access by third parties is not possible.


Notice regarding the responsible party

The responsible party for data processing
on this website is:

Mentop Hair GmbH
Mr. Sascha Rösner
Rößeweg 1
71154 Nufringen

Telephone: +49 (0) 7032 9506948

Email: info@mentop-hair.com

The responsible party is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. An informal notification by email to us is sufficient. The legality of the data processing carried out before the withdrawal remains unaffected by the withdrawal.

Right to lodge a complaint with the competent supervisory authority

In the event of violations of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The responsible supervisory authority for data protection matters is the State Data Protection Commissioner of the federal state in which our company is located. A list of data protection commissioners and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Right to data portability

You have the right to receive the data that we process automatically based on your consent or in fulfillment of a contract, either for yourself or for a third party, in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if technically feasible.

SSL/TLS encryption

This site uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the browser's address bar changes from “http://” to “https://” and by the padlock icon in your browser's address bar.

When SSL or TLS encryption is enabled, the data you transmit to us cannot be intercepted by third parties.

Information, Blocking, Deletion

Within the framework of applicable legal provisions, you have the right at any time to receive free information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as, if applicable, the right to rectification, blocking, or deletion of this data. For this purpose, and for any further questions regarding personal data, you can contact us at any time at the address provided in the legal notice.

Objection to Promotional Emails

We hereby object to the use of contact data published within the scope of the legal notice requirements for sending unsolicited advertising and informational materials. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising, such as spam emails.

Data Collection on Our Website

Cookies

Our website uses cookies. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit ends. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can configure your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies that are necessary for carrying out the electronic communication process or for providing certain functions you have requested (e.g., the shopping cart function) are stored on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of its services. Any other cookies (e.g., cookies for analyzing your browsing behavior) are addressed separately in this privacy policy.


Cookies that are necessary for carrying out electronic communication processes or for providing certain functions you have requested (e.g., the shopping cart function) are stored. Server Log Files

The provider of this website automatically collects and stores information in server log files, which your browser automatically transmits to us. This information includes:

Browser type and version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address
This data is not merged with other data sources.

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the performance of a contract or for pre-contractual measures.

Contact Form

If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provide, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this data without your consent.

The processing of the data entered into the contact form is therefore based solely on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. An informal notification by email to us is sufficient. The lawfulness of data processing operations carried out before your withdrawal of consent remains unaffected by the withdrawal.

The data you entered in the contact form will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory legal provisions – in particular, retention periods – remain unaffected.

Registration on this website

You can register on our website to use additional features. We use the data you provide for this purpose only for the use of the respective offer or service for which you registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

For important changes, such as changes to the scope of services or technically necessary modifications, we will use the email address you provided during registration to inform you.

The processing of the data entered during registration is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent at any time. An informal notification by email to us is sufficient. The lawfulness of the data processing already carried out remains unaffected by the revocation.

Processing of Data (Customer and Contract Data)

We collect, process, and use personal data only to the extent necessary for establishing, defining the content of, or amending the contractual relationship (master data). This is done on the basis of Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. We collect, process, and use personal data concerning the use of our website (usage data) only to the extent necessary to enable the user to access the service or for billing purposes.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data Transfer During Contract Conclusion for
Services and Digital Content

We only transfer personal data to third parties if this is necessary for contract processing, for example, to the bank responsible for payment processing.

Data is not transferred beyond this scope unless you have expressly consented to it. Your data will not be passed on to third parties without your express consent, for example, for advertising purposes.

The legal basis for data processing is Article 6 Paragraph 1 Letter b GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Social Media

Facebook Plugins (Like & Share Button)

Our website integrates plugins from the social network Facebook, provided by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our site. An overview of Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. This allows Facebook to receive the information that you have visited our site with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. Please note that as the provider of these pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information can be found in Facebook's privacy policy at: https://de-de.facebook.com/policy.php.

If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Browser Plugin

You can prevent the storage of cookies by adjusting your browser settings accordingly. However, please note that in this case you may not be able to fully utilize all the functions of this website. Furthermore, you can prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Terms and Conditions

General Terms and Conditions of Delivery and Payment

1. General
All deliveries by the seller are made exclusively on the basis of the following General Terms and Conditions of Delivery and Payment (GTC), which are agreed upon as an integral part of the purchase agreement. We expressly object to any deviating or supplementary terms and conditions. They do not apply even if the buyer has included them in their order or other declarations.

2. Prices and Delivery Terms
Our prices do not include statutory value-added tax and are ex works. Delivery is made against invoice. After receiving an order, we will issue an order confirmation. If this is not objected to immediately, these GTC are deemed to have been accepted without reservation. We invoice for our preliminary services. In individual cases, we reserve the right to agree on prepayment or cash on delivery for our services. Our invoices are due for payment within 14 calendar days of the invoice date without deduction. In the case of recurring business relationships, our GTC are binding even if we do not expressly refer to them in subsequent agreements.

In case of late payment, we are entitled to charge default interest at a rate of 5% above the respective base interest rate of the European Central Bank. We charge €5.00 per reminder for reminder fees.

3. Shipping
Shipping is at the buyer's expense and risk.

4. Measurements and Weights
All measurements and weights are approximate. For custom-made hairpieces, the stated hair length refers to the uncut length after knotting. The lengths from root to tip are not uniform.

5. Delivery Times
If the seller specifies delivery times, these are only approximate and non-binding. If we are unable to meet an expressly agreed deadline through our own fault, or are in default for other reasons, the buyer must grant us a reasonable grace period, which begins upon expiry of the agreed deadline and comprises at least 14 days. After this grace period has expired without result, the buyer is entitled to withdraw from the contract. In the event of any delivery delay, unless caused by intent or gross negligence, claims for damages of any kind are excluded. Should we be liable for damages, the amount of our liability is limited to the net invoice value of the order.

6. Retention of Title
The delivered goods remain the property of the seller until full payment of the purchase price.

7. Warranty and Liability
The buyer must inspect the goods immediately upon receipt and before processing for transport damage, completeness, and obvious defects. These must be reported to us in writing within 10 days of receipt of the goods.

Human hair is a natural product, and minor variations in quality, texture, and color may always occur.

Custom-made wigs and any type of hair replacement cannot be returned or exchanged.

We assume no liability for damage caused by improper handling, processing, or care of the products. Any alteration of the delivered goods (e.g., cutting, coloring, reshaping, etc.) will result in the immediate loss of any warranty claim.

We do not provide a warranty for the processing of third-party products or worn hairpieces (e.g., cleaning, coloring, knotting, etc.). For hygienic reasons, worn hairpieces are cleaned before processing. The resulting costs will generally be invoiced.

Warranty claims for our products expire 6 months after acceptance of the products.

We are entitled to repair or replace defective goods. The buyer must grant us a reasonable period for remedying each individual defect. During the period for remedying the defect, the buyer is not entitled to a reduction in the purchase price or to withdraw from the contract. A repair is considered unsuccessful after the second failed attempt. If the remedy fails or the seller refuses to provide a remedy altogether, the buyer may, at their discretion, demand a reduction in the purchase price or withdraw from the contract.

Other warranty claims and any further liability, in particular for consequential damages, are excluded.

8. Place of Performance and Jurisdiction
The place of performance is Gärtringen. The place of jurisdiction is the Local Court of Böblingen or the Regional Court of Stuttgart.

The contractual relationship between the buyer and seller is governed exclusively by the laws of the Federal Republic of Germany, even if the buyer's residence or place of business is located abroad. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the German Act on the Conclusion of International Sales Contracts for Movable Goods is excluded.

9. Severability
Should any provision of this agreement be invalid, the validity of the remaining provisions shall not be affected.

© 2025 | Mentop Hair GmbH | Rößeweg 1 | 71154 Nufringen

Email: info@mentop-hair.com

Order form

Here you can download our order form as a PDF.

Write to us!

Address

Mentop Hair GmbH
Rößeweg 1
71154 Nufringen

Your direct business contact:
Tel. +49 (0) ‭155 61132177

WhatsApp

+49 (0) ‭155 61132177

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Opening hours

Monday to Friday
8:00 a.m. – 6:00 p.m.

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